February 14th, 2012

Automated Phone Call Scam Warning

A recent notification from credit unions indicated members and nonmembers are being targeted with the automated phone call scam. Victims receive automated calls (robo-calls), which play recorded messages claiming to be from a credit union (or bank), requesting verification of financial information (e.g., account number, card number, or PIN).

Risk Mitigation Tips

  • Never respond to any telephone call requesting personal or financial information.
  • Take caution when visiting social network sites and sharing personal information.
  • Should you receive this type of call, you should report it to:
    • Your financial institution;
    • Federal Trade Commission (1-877-382-4357);
    • State attorney general;
    • Local law enforcement; and
    • Your phone carrier.
  • If you have already provided your account or card information to a call like this, report it to your financial institution immediately and request your account or card be closed or blocked to prevent fraudulent transactions. In addition, you should contact one of the three credit bureaus to place an “initial fraud alert” on your credit report.

Source: CUNA Mutual Group, view full risk alert

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