Principle #3 says rates and fees should benefit our members. You can see this principle in practice in all of Seattle Metropolitan Credit Union’s policies and operational decisions. SMCU is working hard to bring substantial improvements to our online services, while keeping expenses as low as possible to ensure continued stability. Before we could add these services, we had to convert to a new core processing system last October. We thank you for your patience during that process, and now exciting changes are on the way. You will be seeing improvements throughout the summer with the addition of services like mobile banking, easier login and password management, more educational resources, and improved help tools. Later this year we’ll be rolling out an all-new website, greatly improved through usability studies and input from SMCU members.
Principle #2 says members call the shots!
If you have any comments or thoughts about SMCU’s website, please let us know by taking .
The first change: Easier Login!
For our first change, we have made it possible to log into Online Banking with a username instead of your member number. If you have trouble remembering your member number to log in, you can now create a unique username that will be more secure and easier to remember. Give it a try! When you log into Online Banking, choose “Account Settings” at the top and then choose “Change User ID” from the list of options.
Stay tuned to learn about more improvements coming soon. If you would like to receive updates, you can follow SMCU on Twitter, Facebook or the RSS feed from the 7 Principles website.