December 6th, 2012

Online Banking Issues

We are experiencing some intermittent issues with Online Banking. Users report getting kicked out as soon as they log in. Others may see an error message #1518 (“You must first log in to access Internet Banking…”). We are working to resolve this issue as quickly as possible and apologize for any inconvenience.

2 Responses

  1. Denise Rippee says:

    I cannot log into my account today. It will not accept my new user name or password.

    can you help?

    • SMCU says:

      We’re sorry to hear you are having trouble logging in, Denise. Please call our Contact Center at 206-398-5500 so we can troubleshoot this with you. We apologize for the inconvenience.