TurboTax has notified us that they have been made aware of a malware spam email that claims to come from TurboTax. This email includes the statement “Your State Return Has Been Rejected” and contains a .zip attachment that contains malware. If you receive a suspicious email with these characteristics, delete the email. Do not open the attached… (keep reading)
Online Banking will be unavailable from 6am to 8am on Thursday, February 14, due to network maintenance. We apologize for any inconvenience.
DocuSign, SMCU’s electronic document provider, has notified us that they have been made aware of several malware spam emails that claim to come from DocuSign. These emails may include links that could expose the recipient to malware viruses. If you receive a suspicious email from DocuSign that you believe to be fraudulent, please notify the… (keep reading)
Mobile and Online Banking services may be unavailable from 9:30pm on Friday, January 25 through 1:00am on Saturday, January 26 due to routine network maintenance. Should you experience issues during this time, please try again soon. We apologize for any inconvenience.
Earlier this week, Kitsap Credit Union members received the following text message from scammers claiming to be KCU: “Hello! Please call 407-614-3808. Your attention is required by Kitsap CU!” SMCU would like to remind you that your financial institution will NEVER call, text, or email you to ask you for personal information. If you receive… (keep reading)
We are experiencing some intermittent issues with Online Banking. Users report getting kicked out as soon as they log in. Others may see an error message #1518 (“You must first log in to access Internet Banking…”). We are working to resolve this issue as quickly as possible and apologize for any inconvenience.
SMCU’s Online Banking is currently down. We are working on it with our technology providers and will let you know when the issue has been resolved. We sincerely apologize for the inconvenience.