fraud and alerts articles


February 10th, 2013

Online Banking Maintenance on 2/14 from 6am to 8am

Online Banking will be unavailable from 6am to 8am on Thursday, February 14, due to network maintenance. We apologize for any inconvenience.


January 28th, 2013

Beware of Malware Emails Claiming to Be from DocuSign

DocuSign, SMCU’s electronic document provider, has notified us that they have been made aware of several malware spam emails that claim to come from DocuSign. These emails may include links that could expose the recipient to malware viruses. If you receive a suspicious email from DocuSign that you believe to be fraudulent, please notify the… (keep reading)


January 25th, 2013

Mobile and Online Banking Maintenance on 1/25 from 9:30pm to 1:00am

Mobile and Online Banking services may be unavailable from 9:30pm on Friday, January 25 through 1:00am on Saturday, January 26 due to routine network maintenance. Should you experience issues during this time, please try again soon. We apologize for any inconvenience.


December 13th, 2012

E-Scam Warning: Credit Union Members Targeted in Text Message Scam

Earlier this week, Kitsap Credit Union members received the following text message from scammers claiming to be KCU: “Hello! Please call 407-614-3808. Your attention is required by Kitsap CU!” SMCU would like to remind you that your financial institution will NEVER call, text, or email you to ask you for personal information. If you receive… (keep reading)


December 6th, 2012

Online Banking Issues

We are experiencing some intermittent issues with Online Banking. Users report getting kicked out as soon as they log in. Others may see an error message #1518 (“You must first log in to access Internet Banking…”). We are working to resolve this issue as quickly as possible and apologize for any inconvenience.


November 6th, 2012

Online Banking Down 11/6

SMCU’s Online Banking is currently down.  We are working on it with our technology providers and will let you know when the issue has been resolved. We sincerely apologize for the inconvenience.


October 25th, 2012

Important Account Verification Notice

IMPORTANT NOTICE TO ALL MEMBERS: In order to ensure the integrity of Seattle Metropolitan Credit Union’s member accounts, the Supervisory Committee of SMCU has enlisted the services of Turner, Warren, Hwang & Conrad (TWHC), Certified Public Accountants and Consultants to perform a verification of SMCU accounts. The verification will be as of September 30, 2012.… (keep reading)