As you know, SMCU’s Online Banking has been upgraded to a more streamlined and secure platform and we believe that most of our members are enjoying the new experience. However, since November 27 we have received numerous calls and messages from members about issues that resulted from the upgrade. While most Online Banking users transitioned… (keep reading)
UPDATE: Have a question? Leave a comment below or check out our FAQs. UPDATE: Unable to use a phone number for your One-Time Passcode? When prompted for a phone number, click the link that says “I don’t have access to a phone” and you’ll be able to enter an email address. Click here to see… (keep reading)
If you have multiple checking accounts, you might want to give them nicknames in Online Banking to help you remember how you use each of them. For example, you could name one savings account “Vacation” and another one “Travel Expenses.” If you share one of your checking accounts with your husband, you could rename it… (keep reading)
In the aftermath of Hurricane Sandy, millions of people are left without homes, vehicles, electricity, and more. In addition, many businesses are unable to operate, including financial institutions, which leaves people in need unable to access their funds. Although hurricanes rarely reach the Pacific Northwest, we have our fair share of disasters, including earthquakes and… (keep reading)
The Online Banking Upgrade is coming on November 27, which will require you to update your login information if it doesn’t already meet the new security standards. Starting Wednesday, November 14, a popup will remind you to update your login information when you log into Online Banking. You can update your information when you see… (keep reading)
SMCU’s Online Banking is currently down. We are working on it with our technology providers and will let you know when the issue has been resolved. We sincerely apologize for the inconvenience.
As part of the 11/27 Online Banking Upgrade, Online Banking users will no longer be able to use challenge questions to authorize access to their accounts. SMCU has decided to make this change based on industry best practices and concerns expressed by Federal and State regulating agencies about the security of challenge questions. Hackers and… (keep reading)