SMCU is excited to announce that on October 4 we’ll be unveiling a brand new website. We’ve taken your input and some expert advice to make a site that is fast, appealing, and easy to use. You have probably noticed a new look and feel in our branches and brochures. This colorful update will be carried over to our new site, along with some helpful new features and easier navigation.
New Security Options.
If you’re ever locked out of Online Banking or forget your password or challenge questions, you can now register to have a temporary password sent to you via text or email. You can even request a temporary password be sent as an automated voice message. You will still have the option to answer pre-defined challenge questions as you do now. The first time you log in after the new site goes live, you’ll be asked if you want to set up any of these new convenient verification options. Once you set up your login security options, your Online Banking experience will remain exactly the same the next time you log in. However, if in the future you log in from a different computer, you will be asked to enter a one-time access code as an additional line of defense to prevent unauthorized access.
More Information. More Support.
The new website will have a brand new searchable Knowledge Base and a new way to send secure questions about your accounts to our knowledgeable Contact Center representatives. To send a secure email, log into your Online Banking account and click the Secure Email link at the top right. You will be notified when your ticket has been updated, and you can view history on all of your previous inquiries.
While we believe you will find the new Web site offers a greatly improved user experience, we invite your comments and suggestions if you discover any issues during the transition. Feel free to comment below or call our Contact Center at 206-398-5500. Please continue to recommend SMCU to your friends and family, as your participation in the credit union has made these exciting changes possible.