As you know, SMCU’s Online Banking has been upgraded to a more streamlined and secure platform and we believe that most of our members are enjoying the new experience. However, since November 27 we have received numerous calls and messages from members about issues that resulted from the upgrade. While most Online Banking users transitioned to the new platform with only minimal interruptions, some members experienced very frustrating complications. We want you to know that we regard this situation as unacceptable. For eighty years, SMCU has worked hard to earn your trust by giving personalized attention to every member. We wish to offer our assurance that we are doing everything we can to restore the level of service excellence you have come to expect from your financial co-op. We are listening, and we sincerely apologize for your inconvenience. Please continue to reach out to us on our blog, Facebook, or by writing directly to our management team. Your feedback is appreciated and read with great interest.
CEO, Seattle Metropolitan Credit Union