fraud and alerts articles

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July 28th, 2014

Upcoming Online Banking Downtime for Server Upgrades

Seattle Metropolitan Credit Union’s Online Banking will be unavailable on Tuesday, August 5, 2014 from 9:30 p.m. to 11:30 p.m. PT. The Seattle Metropolitan mobile app, Bill Pay, mobile web banking, and SMS text banking will also be unavailable during these periods. We appreciate your patience while we work to ensure your online banking experience… (keep reading)

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July 20th, 2014

Online and Mobile Banking Maintenance on 7/26

Online, Mobile, and Text Banking will be unavailable from 9:30pm on Saturday, July 26 through 1:30am on Sunday, July 27 due to routine maintenance. We apologize for any inconvenience.

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June 16th, 2014

P.F. Chang’s Data Breach

It has been reported that credit and debit card account data may have been compromised for patrons of restaurant chain P.F. Chang’s China Bistro. The data breach is estimated to have taken place beginning in March up until May 2014. SMCU is aware of the breach and working with VISA to identify affected members. Once… (keep reading)

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May 12th, 2014

5/8 – 5/9 VISA Payments Delayed

Due to system outages, VISA payments made at SMCU or online from 1pm on Thursday, May 8 through 1pm on Friday, May 9 will not post to accounts until Tuesday, May 13. We apologize for any inconvenience. Please call our Contact Center at 206-398-5500 if you have questions or concerns regarding this delay.

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May 1st, 2014

Downtown Branch and Contact Center Closing at 3pm on 3/1

Due to the anticipated route of the May Day marches, our Downtown Branch and Contact Center will close at 3pm today to ensure the safety of employees and members. Other branches are not affected and will remain open normal business hours. We appreciate your understanding and look forward to the peaceful conclusion of May Day… (keep reading)

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April 18th, 2014

Security Alert: Phishing Calls and Text Messages

We’ve had multiple reports from members who have received phone calls and text messages, claiming to be from SMCU, stating that the member’s debit card has been deactivated and to input their 4-digit PIN number to reactivate the card. Please DO NOT respond to these requests. SMCU will NEVER ask for personal information such as… (keep reading)

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April 9th, 2014

Security Update: Heartbleed Bug

On April 7, 2014, security researchers announced a recently-discovered internet vulnerability called Heartbleed. By exploiting this vulnerability, attackers could access sensitive data, compromising the security of the affected servers and their users. At this time, it is unknown whether the vulnerability has been exploited by malicious internet users. SMCU is aware of the Heartbleed Bug… (keep reading)