December 23rd, 2013

An update regarding the Target credit card breach

1/24 Update: Target recently announced that additional customer information was taken during the breach, which may include customer names, mailing addresses, phone numbers and e-mail addresses. Please be assured that SMCU and VISA are both actively monitoring the activity on accounts to protect you from fraud. You will be contacted if we see any activity that requires you to take action.

You may be aware that between November 27, and December 15, 2013, the Target Corporation was subject to a network breach which may have compromised as many as 40 million consumer credit and debit cards. According to Target:

  • The security issue that lead to the breach has been resolved. Target is currently working with authorities to identify the people responsible for the breach.
  • Only cards used in U.S. Target stores were affected. Target.com shoppers and shoppers at Target stores outside of the U.S. were not impacted.
  • No personally identifiable information, such as social security numbers, checking or savings account information, nor PINs were compromised.
  • Target will be making free credit monitoring services available to any Target guest impacted by this breach. See target.com for more information regarding this service.

Am I at risk?

If you used a credit card or debit card at a U.S. Target store between November 27, and December 15, 2013, you may be at risk. The overall risk of fraud to a particular account is usually low with these sorts of attacks. However, it is always in your best interests to routinely review your account statements to identify any unauthorized activity.

If you used your SMCU VISA® credit card to shop at Target during the period of the breach, you are protected by SMCU’s Zero Fraud Liability policy. If your account has any unauthorized activity, and you make us aware of it, you are not responsible for any of the fraudulent charges.

If you don’t remember whether you used your SMCU credit card or debit card at Target during this period, you can check your accounts online at smcu.com, call our Contact Center at (206) 398-5500 or toll-free at (800) 334-2489 or stop by any SMCU branch.

What is SMCU doing?

SMCU is in the process of identifying accounts used at Target during the breach period. Those accounts will be subject to enhanced fraud monitoring until the danger from this event has passed. This may result in legitimate charges being delayed or denied.

If you have questions about a particular transaction, please contact us at 398-5500 or toll-free at 800-334-2489.

Will SMCU be reissuing credit or debit cards?

Yes. SMCU will be automatically reissuing any affected credit or debit cards. All members will be notified prior to compromised cards being closed or reissued. If you would like to be issued a new card or account, please call our Contact Center at (206) 398-5500 or toll-free at (800) 334-2489 or stop by any of our branches.

Regular fees apply to expedited card reissues.

What should I do?

Pay close attention to your credit card and checking account activity. During the next few weeks, it may be a good idea to frequently check your accounts online, so that if you notice suspicious activity, we can limit the damage. You can review up-to-date transaction information for both your SMCU VISA and checking account using SMCU’s Online Banking. VISA activity is available under the “VISA” link in the main navigation bar. As there have been some changes made to the VISA account activity screens, you may be prompted to enter your credit card information.

Make a habit of reviewing your credit report. Sign up at annualcreditreport.com to get a free credit report once a year.

You can add a fraud alert to your credit reports by contacting the three credit bureaus listed below. Fraud alerts make it more difficult for someone to apply for credit in your name but may delay your ability to get credit due to the extra security involved.

Equifax
(800) 525-6285
P.O. Box 740241
Atlanta, GA 30374-0241
www.equifax.com

Experian
(888) 397-3742
P.O. Box 9532
Allen, TX 75013
www.experian.com

TransUnion
(800) 680-7289
Fraud Victim Assistance Division
P.O. Box 6790
Fullerton, CA 92834-6790
www.transunion.com

Though Target reports that no debit card PINs were compromised, if you used your debit card at Target during this period, you may want to change your PIN. To change your PIN, stop by any SMCU branch.

Be aware of unsolicited phone calls purporting to be regarding the Target breach. Opportunistic crooks will use events like these to trick people into divulging their personal information under the guise of addressing a non-existent fraudulent charge.

Check for any updates from that company.

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